Terms and Conditions

SHIPPING AND DELIVERY

The shipping address of the product must be well indicated by the customer so that we can guarantee an order according to what the customer wants. The products will be shipped and delivered on weekdays, Monday to Friday. The delivery service does not consider scheduling option, so the delivery of the order will be made without prior contact. A delivery shall be considered to be made or a product shall be considered delivered with the signature of the delivery receipt at the agreed address.

After receiving the order, the customer must check the packaging and the product sent in order to check any damages that may exist. If it is found that the products are damaged, the customer should not accept the delivery of the order, which should be returned immediately.

DELIVERY TIME

After confirming the respective payment and being available all the products ordered, EXTINCÊNDIOS undertakes to ship no later than 48H, in case there is availability in stock of the respective product. 

After the customer's order has been registered, it will be safeguarded for 72 hours, time that will have to proceed with its payment. After this period, if the payment of the order has not been made, the customer will receive a new email informing them that their order will be cancelled. Otherwise, the customer will be notified by e-mail of the situation, as well as of the delivery time, unless expressly changed by the customer, cancellation or alteration thereof.

Order

If there is a problem in the order, EXTINCÊNDIOS will immediately inform the customer of what happened. It is also possible to cancel orders that have not yet been shipped, if the customer so wishes. If the customer receives an order and wishes to return, you should consult the tab in your customer area.Right not to accept the order or cancel the purchase

EXTINCÊNDIOS reserves the right to refuse any order for any reason. It also reserves the right to cancel any purchase in the following situations, free from liability for any damages or costs:

  • The product is no longer available/in stock (a credit note will be made to the extfires customer account and it is possible to purchase another product);
  • Billing information is not correct or verifiable;
  • The transfer for payment of the order was not received by the system within 5 working days after the acceptance of your order;
  • Order likely to be fraud;
  • There is an error in the price quotation;
  • Delivery to the address provided is not possible.

Prices

The total price specified in the final menu of the order includes taxes and shipping costs and will always be quoted in Euros. The prices of the products displayed already contain Value Added (VAT). Shipping fees are applied on demand against the weight of your order.

The prices of the products displayed on the website are subject to change. EXTINCÊNDIOS reserves the right to change prices without notice, but the prices displayed at the time of purchase will be those applied.

Validity of the promotion

The promotions referred to in the online store are valid only for the time they are displayed on the website, unless information to the contrary is communicated on the website. EXTINCÊNDIOS, if there are errors or misconceptions of spelling, prices or others in the information on the site, reserves the right to cancel any purchase and sale concluded under such errors. Campaigns and promotions will not be allowed to accumulate.

Litigation and liability

EXTINCÊNDIOS is not responsible for any indirect damage, loss of exploitation, loss of benefit, loss of opportunity, damage or fees that may arise from the purchase of any product presented in the online store.

These general conditions and all disputes arising in connection with these general conditions, including their validity, use of the website or any purchase therein shall be governed by the Portuguese.

Protection of personal data

The information that the customer communicates in our online store is indispensable for the treatment of the order, the establishment of invoices and warranty contracts, because without them, the order will be automatically canceled.

EXTINCÊNDIOS undertakes to comply with the rules on the processing of personal data in force, and all information is provided by the user only internally.

Note: Orders may only be placed for over 18 years of age, committing to provide true data that allows you to successfully process and deliver such order.