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Terms and Conditions


The shipping address of the product must be well indicated by the customer so that we can guarantee an order according to what the customer wants. Products will be shipped and delivered on business days, Monday through Friday. The delivery service does not consider scheduling options, so the order will be delivered without prior contact. A delivery is considered made or a product is considered delivered when the delivery receipt is signed at the agreed address.

Upon receipt of the order, the customer should check the packaging and the shipped product for any damage that may exist. If the products are found to be damaged, the customer should not accept delivery of the order, which should be returned immediately.


After confirmation of the respective payment and since all the products ordered are available, EXTINCÊNDIOS is committed to shipping them within 48 hours, if the respective product is available in stock.

After registering the customer’s order, it will be held for 72 hours, which is the time he will have to pay for it. After this period, if payment has not been made, the customer will receive a new email informing that his order will be canceled. Otherwise, the customer will be notified by email of the situation, as well as the delivery time, unless the customer expressly cancels or changes the order.


If there is any problem with the order, EXTINCÊNDIOS will immediately inform the customer of what happened. It is also possible to cancel orders that have not yet been sent, if the customer so wishes. If the customer receives an order and wishes to return it, he or she should consult the tab in his or her customer area. Right not to accept the order or to cancel the purchase

EXTINCÊNDIOS reserves the right to refuse any order for any reason. It also reserves the right to cancel any purchase in the following situations, exempt from liability for any damages or costs:

  • The product is no longer available/in stock (a credit note will be made to the EXTINCÊNDIOS customer account and it will be possible to buy another product);
  • The billing information is not correct or verifiable;
  • The transfer for payment of the order was not received by the system within 5 working days after acceptance of your order;
  • Order susceptible to fraud;
  • There is an error in the price quotation;
  • Delivery to the address provided is not possible.


The total price specified in the final order menu includes taxes and shipping costs and will always be quoted in Euros. The prices of the products displayed already include Value Added Tax (VAT). Shipping charges are applied per order according to the weight of your order.

The prices of the products shown on the site are subject to change. EXTINCÊNDIOS reserves the right to change prices without notice, but the prices displayed at the time of purchase will be those applied.

Validity of the promotion

Promotions referred to in the online store are valid only for the moment when they are displayed on the website, unless information to the contrary is communicated on the website. EXTINCÊNDIOS, in the event of errors or mistakes in spelling, prices or other errors in the information on the website, reserves the right to cancel any purchase and sale concluded under the cover of such errors. The accumulation of campaigns and promotions will not be allowed.

Litigation and liability

EXTINCÊNDIOS will not be held responsible for any indirect damage, loss of profit, loss of benefit, loss of opportunity, damage or fees that may arise from the fact of buying any product presented in the online store.

The present general conditions and all disputes arising in connection with these general conditions, including their validity, the use of the website or any purchase therein shall be governed by Portuguese Law.

Protection of personal data

The information that the customer communicates in our online store is indispensable for the processing of the order, the drawing up of invoices and guarantee contracts, as without it, the order will be automatically cancelled.

EXTINCÊNDIOS undertakes to comply with the regulations on the processing of personal data in force, and all information provided by the user is only available internally.

Note: Orders may only be placed by persons over the age of 18, undertaking to provide true data that will allow the order to be successfully processed and delivered.”